The New Zealand Film Festival Trust is a not-for-profit organisation that is only possible with the support of passionate volunteers and a small team of dedicated staff. Our head office is located in Wellington and is complemented by an Auckland team. We also have further support in Christchurch and Dunedin who help make Whānau Mārama: New Zealand International Film Festival a success in our key centres.
We are currently recruiting for the following roles:
- Operations Manager (WLG)
- Film Logistics Manager (WLG)
Further roles will be advertised over the coming weeks. For any enquiries, please email .
This role is responsible for managing and delivering the nationwide ticketing operation for NZIFF 2025 to ensure effective, accurate and efficient sales of tickets and ensure timely and accurate reporting on these activities. This role oversees the project management for the delivery of the festival and provides support for events as part of NZIFF in Wellington and Auckland. This role has supervisory and staff training components.
Required Skills and Experience:
- Extensive experience in ticketing operations essential
- Extensive experience in financial reconciliation and record keeping
- Excellent customer service skills
- Demonstrated conflict resolution and problem-solving skills
- Experience instructing and supervising others
- Ability to work under pressure, identify and effectively manage stress in self and others
- Advanced verbal, written and interpersonal communication skills
- Advanced time management, organisational and multi-tasking skills with high attention to detail
- Intermediate skills in Microsoft suite, and project management platforms
- Experience working in festival or event production and delivery
Key Responsibilities
Ticketing
- Manage the coordination and delivery of ticketing operations for NZIFF nationwide
- Build the NZIFF Wellington and Auckland ticketing operations including managing pre-sale box office set-ups.
- Coordinate and deliver in-house ticketing for NZIFF nationwide.
- Coordinate the installation of equipment as and where required, including training users.
- Supervise the NZIFF box offices in Wellington, ensuring correct processes are being followed.
- Provide daily ticket sales reports for Wellington and Auckland, and weekly reports for rest of country, from the pre-sale period through to end of festival.
- Oversee the financial reporting and reconciliation of box office revenue nationwide.
- Deliver prompt and effective resolution of customer complaints, issues or queries.
Staff and Volunteer Management
Recruit and train the Auckland and Wellington Box Office Managers
- Lead the recruitment, rostering, training, and management of NZIFF box office cashiers in Wellington and assist with recruitment, rostering and training of the NZIFF box office cashiers in Auckland.
- Assist with the management of venue managers, senior ushers and volunteers in Wellington as required.
Administration
- Set up and manage the use of project management platform Airtable for NZIFF 2025 including new development to meet the needs of the delivery team.
- Train, and provide support to, staff using Airtable.
Financials
- Track and record costs for related activity.
Reporting
- Provide regular reporting as required
- Provide report at the conclusion of the contract including recommendations for future improvements.
Term of Contract: This is a fixed-term contract position for until 26 September 2025 based in Wellington or Auckland (starting date negotiable).
To Apply: Please first review the full job description HERE and send your CV and cover letter to recruitment@nziff.co.nz. Applications close 5.00pm, Friday 18 April.
If a suitable candidate is identified before the scheduled deadline, this timeline may be brought forward, so we encourage candidates to submit their application as soon as possible. For further information email recruitment@nziff.co.nz
Applicants for this position must have NZ residency or must already hold a valid NZ work visa.
The Film Logistics Manager is responsible for managing the accuracy and integrity of film data, and the smooth and efficient delivery of films and related content, to ensure all festival screenings nationwide proceed as planned. The role has a supervisory component.
Required Skills and Experience:
- Computing Literacy: Highly advanced in Excel and intermediate skills in other Microsoft Office software, as well as Dropbox, and project management platforms (NZFFT uses Airtable)
- Absolute accuracy in data entry and information management
- Working knowledge of film exhibition equipment and procedures, particularly digital cinema
- High confidence in a technical environment, be tech-savvy and able to become quickly acquainted, and work with, technical terminology and equipment
- Ability to work under pressure, identify and effectively manage stress in self and others
- Highly competent scheduling and problem-solving skills
- Experience instructing and supervising others
- Advanced verbal, written and interpersonal communication skills
- Advanced time management, organisational and multi-tasking skills with high attention to detail
Ideally, the successful candidate would also have:
- Experience working in festival or event production and delivery, or a similar environment is advantageous
- Experience with film exhibition equipment and procedures, particularly digital cinema and projection
- Basic coding / computer programming skills is advantageous
Key Responsibilities
Film Data and Logistics
- Manage and input into the festival database all films’ technical and screening information.
- Liaise with programmers, rightsholders and other festivals to determine and collate all technical information for each film including all relevant inbound and outbound movements to be managed.
- Manage and administer the collection and forwarding of all screening material (films and related content), equipment, and other items to/from local and international rightsholders, NZIFF and festival venues.
Scheduling
- Oversee the production and coordination of scheduling tools for the programming team.
- Ensure that the film schedule (completed by programming) is practicable, logistically achievable, and technically possible in each venue.
- Manage and execute the input of confirmed schedules into a database and assist with the schedule proofing processes.
- Implement strict proof reading processes, to avoid the re-work and knock-on problems wrong data causes
Information Management
- Prepare, manage, and distribute scheduling and technical information to internally and to venues ensuring timely approvals.
- Utilising existing tools, generate and format scheduling data for use in publications.
- Oversee proofing of schedules and technical information for programme catalogue(s) and online
- Compile venue and rightsholder schedule confirmations of confirmed screening times.
Screening Materials
- Manage downloading, duplication, and despatch of screening material via external suppliers.
- Manage provision of Key Delivery Messages (KDMs) from rightsholders for all encrypted content.
- Oversee, and where necessary produce, non-film materials for venues ensuring that all material is accurate and meets specifications.
- Liaise with venues to ensure Digital Cinema Packages (DCPs) are tested and preloaded onto servers as required, and KDMs are received and functional.
- Manage return of all drives following festival
Supervision
- Oversee projectionists hired by NZFFT.
- Be the key point of contact for projectionists and technical staff at all NZIFF 2025 venues.
- Identify and report risks and issues in a timely and proactive manner.
Term of Contract: This is a fixed-term contract position for the period of 21 April – 19 September 2025 based in Wellington (starting date negotiable).
This position is based in Wellington.
To Apply: Please first review the full job description HERE and send your CV and cover letter to recruitment@nziff.co.nz. Applications close 5.00pm, Friday 11 April, with interviews to be conducted on Monday 14 and Tuesday 15 March.
If a suitable candidate is identified before the scheduled interview time, this timeline may be brought forward, so we encourage candidates to submit their applications as soon as possible. For further information email recruitment@nziff.co.nz
Applicants for this position must have NZ residency or must already hold a valid NZ work visa
Thank you to all who have expressed interest in volunteering at Whānau Mārama this year. We love volunteers!
We are no longer looking for volunteers for the 2024 festival. Please check this page again next year for early expressions of interest and be a part of the team!
